Press

2017 Coverage

October 11

Two takes on conversational computing and the limits of AI

Two takes on conversational computing and the limits of AI... Read more

august 17

The Future of AI: What We’re Watching

The current renaissance in artificial intelligence is having a transformative effect in fields as diverse as transportation, healthcare, and advertising. Its underpinnings lie in advances in data-fueled machine learning’s ability to achieve state-of-the-art performance on all sorts of pattern-matching tasks. Innovations in deep learning, for instance, are helping tackle previously intractable problems, while everything from CRM platforms to the devices we use every day are becoming better at recognizing what we are trying to accomplish with them... Read more

AUGUST 16

Automation may take our jobs—but it’ll restore our humanity

For humans to survive the automation revolution, we need to double down on our humanity... Read more

july 26

B2B Sales Force Digital Transformation: Three Global Leaders Share Best Practices

B2B marketing and sales leaders must transform their sales forces to keep pace with digitally oriented buyers. By gleaning best practices from three global digital sales leaders at Cisco Systems, General Electric (GE), and IBM, we highlight key themes of their endeavors in this report. We also provide recommendations for how B2B firms of various shapes and sizes should move their sales forces forward... Read more

july 25

Four mobile sales startups to boost your team's performance

As the world of sales becomes more and more competitive, big brands and larger companies are continually on the lookout for new software and services that will enable them to get ahead of the crowd. We look at four of the most promising startups in the realm of mobile sales apps that are definitely worth keeping an eye on... Read more

july 17

Machine Learning and the Rise of the REEP: Role-Based Expert Enhancement Platforms

Based on Amalgam Insights’ discussions with over two dozen enterprise application solutions over the past six weeks, we believe that a new generation of applications is starting to emerge. Machine Learning has led to the evolution of a new generation of platforms that are transforming expert productivity by providing insights through self-guided logic that improves over time... Read more

july 26

Top 25 customer engagement and CRM startups 2017

It’s easy to see sales technology as ‘done’. Salesforce happened. There was an explosion of cloud-based companies offering CRM-like features. Now the market is populated with lots of software products, many of which do roughly the same thing... Read more

june 5

Tact CEO Chuck Ganapathi on the transition to conversational apps

An interview with Tact CEO Chuck Ganapathi on how the transition to AI-powered conversational apps will transform the enterprise apps landscape... Read more

may 19

Gartner Releases the CRM Sales 2017 Cool Vendors Report

Colleague Ilona Hansen and I are pleased to announce the newest Cool Vendors for the CRM Sales research practice... Read more

may 18

Cortana moves way beyond being a personal assistant

Combined with Microsoft Graph, Project Rome, and Bot Framework, the personal assistant technology looks to reinvent work across devices... Read more

may 16

Build17 – Azure rising as Microsoft preps Windows Fall

Announcements at Build17 around Windows 10 Fall Creators edition show that Windows now takes second place to Azure and AI in the Microsoft firmament... Read more

may 16

Outreach and Tact enhance the human side of sales through artificial intelligence

As anyone who works in sales knows, advanced tools that make selling easier can be just as important as quality leads. Unfortunately, many modern sellers are asked to deliver results with rudimentary tools amounting to little more than a database and some web entry forms. Although the past several years have seen a renaissance in the use of data and machine learning in digital marketing and marketing automation, solutions that use machine learning to enhance the human side of selling have been largely absent... Read more

may 11

The Wing Data-First 50: AI-Powered Business Applications

Welcome to our inaugural list of AI-powered Data-First business applications. It highlights 50 innovative, venture-backed startups in America that have set out to reinvent the $150BN-plus market for business applications using a powerful combination of data-centric strategies and artificial intelligence... Read more

may 11

Microsoft Debuts Smarter Cloud at Build

Microsoft executives, led by CEO Satya Nadella, introduced a series of enhancements to the company's critical data and cloud services at the kickoff of its annual Build conference on Wednesday, demonstrating new ways to expand adoption of artificial intelligence, personal digital assistants and other innovations... Read more

may 10

Microsoft Build 2017 – Windows 10 reaches 500 million

Microsoft chief exectuive Satya Nadella has told the opening session of the company's Build conference that Windows 10 had reached 500 million monthly active devices... Read more

may 11

Microsoft Unveils New Office 365 Developer Initiatives

During its opening day Build 2017 keynote today, Microsoft announced new features for the Microsoft Teams developer platform, new capabilities for Microsoft Graph, and improved connectivity with Office partner solutions... Read more

may 10

Tact Collaborates With Microsoft To Unlock Business And Customer Data Through Natural Conversation

Tact, the sales experience platform, today announced a collaboration with Microsoft to integrate its conversational AI-assistant with Microsoft Dynamics 365, Microsoft Office 365, Microsoft Teams, Microsoft Cortana, Microsoft Graph and Sentiment Analysis. The collaboration was announced during a keynote led by Microsoft's Head of Artificial Intelligence Research, Harry Shum, on Wed., May 10 at Microsoft Build 2017 in Seattle, WA... Read more

may 10

Microsoft announces new tools and services to help developers modernize existing apps and build more intelligent ones, on every platform, for every platform

Satya Nadella, Scott Guthrie and Harry Shum welcomed thousands of developers to Seattle for Build 2017 — Microsoft’s annual developer conference. During his opening keynote Nadella announced that Windows had reached 500 million Windows 10 monthly active devices and noted how — together — Windows, Microsoft Office and Microsoft Azure offer developers more than a billion opportunities to connect their innovations with Microsoft customers... Read more

may 10

Live: Watch Microsoft’s Build 2017 keynote with GeekWire’s commentary

Microsoft’s Build developer conference kicks off in downtown Seattle this morning, with a heavy focus on cloud technologies, and GeekWire is here to cover the latest news about Microsoft Azure, Windows, databases, artificial intelligence, developer tools and more... Read more

may 10

Microsoft Doubles Down On AI

At its Build developer conference, Microsoft launched multiple AI-powered tools that will help developers enhance their own products and services. "AI is everywhere," proclaimed Microsoft CEO Satya Nadella from the stage as he elaborated on a changing landscape... Read more

may 10

Cortana Skills Kit launches alongside 20+ new voice apps

The Cortana Skills Kit became publicly available today. That means developers can make voice apps for the intelligent assistant used by 145 million monthly active users, and an initial group of voice apps is also now available... Read more

may 10

Microsoft Build 2017: Microsoft AI – Amplify human ingenuity

A few years ago, it was hard to think of a commonly used technology tool that used AI. In a few years, it will be hard to imagine any technology that doesn’t tap into the power of AI... Read more

may 8

Tact Named a "Cool Vendor" in 2017 CRM Sales by Gartner

New report profiles one of the first commercially available virtual digital sales assistants... Read more

april 23

113 enterprise AI companies you should know

Enterprise companies comprise a $3.4 trillion market worldwide of which an increasingly larger share is being allocated to artificial intelligence technologies... Read more

march 8

Constellation ShortList™ Sales Productivity Tools

These are the best-of-breed shortlist vendors who provide their application and services without bundling into another platform... Read more

march 8

10 Companies Using Artificial Intelligence To Create Smarter Sales Tech Products

These early- to mid-stage companies have raised rounds from investors such as First Round Capital, Starbucks, Salesforce Ventures, and Redpoint Ventures... Read more

march 2

Cold Call: 65+ Companies Transforming The Sales Tech Landscape

Investors have poured over $6B into these startups offering sales tech solutions across CRM, sales enablement, communication, analytics, and more... Read more

february 17

Identifying Best-in-Breed USER Applications - User Solution Enterprise Ready

Over the past decade, a new set of user-oriented enterprise applications has arrived to support a variety of business use cases across both horizontal use cases such as analytics and collaboration as well as departmental use cases such as finance and sales... Read more

february 15

8 Artificial Intelligence Startups Improving CRM

Customer Relationship Management (CRM). Sounds like a self-help group for frustrated call center employees. Not quite. Rather, it’s a catch-all term for how companies manage customer interactions and data. It covers strategies involving everything from customer service to sales. Each incoming phone call or email may contain an overwhelming amount of data that a mere human in today’s hyper-competitive, tech-intensive environment can’t handle alone. Time to bring in some help with artificial intelligence... Read more

february 9

Artificial Intelligence Tools That Will Transform Your B2B Marketing Operations

When you think of artificial intelligence (AI), do you imagine Will Smith battling humanoid robots? Well, think again…did you know that AI is already being applied in the Internet, helping you go about your daily life without drawing attention to itself... Read more

january 31

Slack Plans To Kill Microsoft With Enterprise Grid, But May Face Threat From Microsoft Teams

Slack, the $3.8 billion cloud-based team collaboration tool, has launched Slack Enterprise Grid, aimed at helping companies administer and connect multiple chat instances. Slack made the big announcement this week in San Francisco... Read more

january 31

Tact brings intelligent sales assistant to new Slack enterprise edition

Tact, the AI-driven sales tool that uses software smarts to simplify sales tasks, today announced integration with the newly announced Slack enterprise product, Slack Enterprise Grid... Read more

2016 Coverage

december 30

Tact Aims to Advance Conversational Application Interfaces

The combination of bots and voice-enabled natural language interfaces is about to transform the way end users interact with a broad spectrum of applications in 2017... Read more

december 21

Tact Raises $15 Million to Support AI-Enhanced Sales Assistant

On December 12, 2016, Tact announced a $15 million Series B funding round to support its AI-based sales assistant platform. In this report, Blue Hill explains how Tact’s embedded AI and user experience provide... Read more

december 17

Artificial intelligence finds its way into business through sales

Artificial intelligence (AI) had a coming out party of sorts in 2016. Even though it has been in development for decades, this year, with the perfect combination of cheap computing power and access to increasing amounts of data, it seems AI’s time has come... Read more

december 13

CRM sucks, but voice, messaging, AI, and $15 million could make it better

Every company loves CRM. Every sales rep hates it. Former Salesforce executive and current Tact CEO Chuck Ganapathi thinks the solution is a virtual personal assistant, driven by modern artificial intelligence... Read more

december 12

Tact grabs $15 million Series B to make CRM easier to use

Customer Relationship Management (CRM) software was born with the best of intentions — to create a record of customer interactions. The problem, salespeople will tell you, is that it becomes a chore. Tact has been designed to add an intelligent layer to CRM — and today it got $15 million to make CRM easier to use... Read more

december 12

Tact Raises $15 Million for AI Assistant for Salespeople (PDF)

Salespeople today work from their mobile devices more than ever before, but most customer relationship management applications were built during the web era... Read more

december 12

Microsoft Is Backing This Voice-Driven Sales Assistant

Companies spend an enormous sum of money on sales automation and relationship management software, a category that could reach $51.5 billion in revenue by 2020, according to a forecast by Cowen and Co... Read more

december 12

Tact raises $15M to put conversational interface on Salesforce.com

Chatbots are automating cybersecurity operations and speeding up recruiting, and now companies are starting to employ them as part of their sales efforts... Read more

december 12

Tact Closes $15 Million to Readily Connect Sales Tools to Mobile Devices

Today, Tact, a Redwood City, CA based company, announced the successful close of a $15 million series B round led by Upfront Ventures. The round also had participation from Microsoft Ventures, and existing investors Kevin Efrusy of Accel Partners and Satish Dharmaraj of Redpoint Ventures... Read more

december 12

25 5-Star Apps You Haven’t Heard Of (But Need To)

I love that AppExchange is constantly growing with new apps. Although new apps may be flying under your radar, some are starting to generate significant momentum and buzz (not to mention terrific reviews) from our community. Spanning a wide range of categories, these 25 apps possess common attributes: they’re value packed and have a high customer rating... Read more

november 22

The Top 9 communications tools for Salesforce

Our team attended last month’s Salesforce Dreamforce event in San Francisco. We visited each stand at the exhibition and collated the top tools, add-ons and Apps for Salesforce users... Read more

march 28

Tactile Mobile CRM Platform Wows Stevie Award Judges

Since 2002, The Stevie Awards have recognized excellence both on an individual and organizational level. In the always competitive Sales & Customer Service group, past Stevies for Best Relationship Management Solution have gone to respected names like LexisNexis... Read more

2015 Coverage

october 26

After mobile boom, companies move to offline-first strategy for growth

At a time when most startups in India are switching to a mobile-first model, a clutch of firms in Silicon Valley and India have moved on to the next stage — an offline-first strategy... Read more

september 18

The Biggest Business News at Dreamforce

Salesforce, Microsoft, and a slew of other business software vendors announce cloud, customer relationship management, management, marketing, and sales solutions for enterprises... Read more

september 16

Tactile Releases Three Mobile Sales Apps

Tactile, provider of a mobile-first command center designed specifically for field salespeople, today unveiled three new products that empower salespeople while on the road... Read more

august 30

Why App Developers Should Think Offline-First

Think back to how and where you worked five years ago. Smart phones were already everywhere, yet business applications were still heavily relegated to the desktop. Today, mobile technology has not only become omnipresent in our personal lives, but it is also transforming the way we work, and developers are scrambling to meet this growing demand... Read more

july 6

How to Build an Offline-ready Mobile App (and Why You Should)

There is an expectation for constant connectivity today. We’ve all experienced the frustration of not being able to access email on the subway or needing an urgent file on the road but being in a dead spot... Read more

may 7

A Microsoft-Salesforce tie-up might be all about the growing purse of the CMO

Persistent rumors of an acquisition have been floating around Salesforce for weeks now. The market has twice halted trading of Salesforce's stock in the last two weeks — once on April 29 and again on Tuesday. This was necessary because the price spiked up dangerously fast on news that the cloud company was hearing buyout offers... Read more

may 6

Why Microsoft Might Buy CRM Giant Salesforce

Rumors around a Salesforce takeover are heating up. After a swirl of chatter last week about Oracle being a likely suitor for the company, the talk has now turned to Microsoft Relevant Products/Services as a possible buyer for the customer relationship management giant... Read more

march 19

How to Get Your Family on Board With Your Startup Lifestyle

You’re ready. You have a great idea, and you have reached a place in your career or life where starting your own company is the next step. Great! But before you start pitching your idea to potential investors, partners or employees there is vital step you can’t skip: How do you get your spouse and family to accept the risk, uncertainty and lifestyle that lies ahead as an entrepreneur... Read more

march 6

At Startups, People Are 'New Infrastructure'

This is a very popular meme today in the Valley: If you talk to aspiring entrepreneurs in accelerators or earlier, it’s 'We want to be the Uber for something or the AirBnB for blank,' " says Chuck Ganapathi, the founder of Tactile, which makes software that helps salespeople do their jobs better... Read more

march 6

Why Salesforce.com should be watching its back for Microsoft

Last week, Salesforce.com reported some pretty stellar fourth quarter and fiscal year results along with a strong outlook for the coming year. The company continues to expand into new areas, bringing the “power of the cloud” to what will become new business units that will drive growth for the company... Read more

march 4

Offline is not just another mobile feature

Every discussion on mobile-first development misses out on one of its most important and least understood characteristics: Mobile apps need to work offline... Read more

january 30

Mobile CRM for the Modern-Day Road Warrior

When you think of today's work environments, images of cubicles, copy rooms and water coolers may come to mind. Or, if you're in parts of the Silicon Valley, maybe they're more like ping-pong tables, well-stocked kitchens and fitness centers... Read more

2014 Coverage

december 26

Enterprise Mobility Will (Finally) Flourish in 2015

Yes, this is another predictions post. But unlike years past, I’m going on record saying 2015 will actually be different: 2015 will be the year that enterprise mobility not only arrives, but flourishes... Read more

november 25

Tactile 2015 Predictions: The Year of Enterprise Mobility

2015 will be the year of enterprise mobility. Sure, maybe you've heard this before, but 2014 paved the way with a huge shift towards user-led mobile enterprise apps which is finally moving the needle on enterprise mobile adoption... Read more

november 12

Is There a 'Masterpiece' Among Modern Applications?

Forrester Research analysts have been talking about "modern applications," a term they more or less coined, for a couple of years now. One of the clearest definitions of a modern app comes from application development and delivery specialist Jeffrey S Hammond, who listed the qualities of a modern app in a 2013 blog post... Read more

october 27

Tact Premium Goes With the Flow

With Tact Premium, "basically it is boom, boom, boom -- here is what you need to get on with your day," said Tactile founder and CEO Chuck Ganapathi. The reason the app is catching on is that the company deliberately designed it to mimic a sales rep's communication workflow. "We inverted the typical model and brought CRM into the communication workflow -- not vice versa," he said... Read more

october 16

Want Great B2B Reviews? Provide a Great Customer Experience

Before the days of social media and sites like Yelp and Amazon, customers had to rely on vendor advertisements and personal recommendations from family and friends to get information about products. Today, a quick Google search will populate reviews, ratings and comments from consumers and media outlets from around the Web, offering you a wealth of data about not only the product itself but how well it works and any issues that others have run into when using it... Read more

october 12

A Force in Tech Fests Pushes Forward

Startup Tactile Inc., founded by former Salesforce executive Chuck Ganapathi, plans to use Dreamforce to introduce a paid premium version of Tact, an app that is designed to help salespeople handle many routine chores on smartphones. Though they work alongside Salesforce services, Mr. Ganapathi said companies like Tactile and Veeva also compete with parts of that company’s offerings in a “frenemy” relationship that’s becoming increasingly common in the market... Read more

september 1

Could Mobile CRM Solve Field Sales' Biggest Problems?

For many field sales representatives, CRM is a burden. After a long day of selling, they have to enter information from the day's calls and appointments, culled from hastily scribbled notes, into their company's CRM system... Read more

august 29

What these 6 CEOs learned from working at Salesforce

Salesforce launched 15 years ago. With annual revenues expected at more than $5 billion this year, it is hard to remember those days when Salesforce was a scrappy start up, trying to sell enterprise customers on the benefits of the multi-tenant software-as-a-service model... Read more

june 27

Tactile touches up sales software

Imagine spending more than a decade making products that you believed nobody liked using... Read more

june 10

The Ultimate Hackers: Salespeople Go “Rogue”

Outside of tech circles, the word “hacker” conjures up an image of a nerdy kid scheming in his parents’ basement, or someone causing a national security crisis in the latest episode of “Scandal.”... Read more

june 2

Tactile CEO: Why now's the time for 'bring your own' business app

The momentum behind targeting business apps at employees rather than their employers is building, according to startup Tactile's founder and CEO, Chuck Ganapathi... Read more

march 25

Tactile Raises $11M To Help Workers Sync Their Personal And Professional Data

Tactile, a new enterprise company that wants to help workers bring together all their customer information into one app, has raised $11.2 million in Series A funding from Accel Partners and Redpoint Ventures... Read more

march 25

The Daily Startup

Tactile emerged from stealth mode with $11.2 million in funding and software that synchronizes business data, starting with customer relationship management data aimed at salespeople. The company’s Series A round comes from Accel Partners and Redpoint Ventures... Read more

march 25

Former Salesforce exec raises $11.2 mln for software startup

Chuck Ganapathi, the executive behind Salesforce's popular Chatter software, is starting a company that takes aim at that company's core focus of managing business relationships... Read more

march 25

Salesforce vet launches new app that tackles the enterprise’s dirty little secret

Tactile CEO Chuck Ganapathi, a former Salesforce executive, aims to simplify enterprise software the same way Dropbox and iCloud did for consumer storage... Read more

march 25

Tactile Raises $11.2M to Consolidate Data for Salespeople

Tactile Inc. emerged from stealth mode with $11.2 million in funding and software that synchronizes business data, starting with customer relationship management data aimed at salespeople... Read more

2017 Releases

november 14

Tact.ai Accelerates Sales Transformation at Fortune 500 Customers by Bringing CRM to the Intelligent Edge

• First omnichannel AI-powered assistant for sales teams named 2017 Digital Innovation Award Winner by Ventana Research
• Single pane of glass for sellers adds new LinkedIn Sales Navigator Application Platform integration to accelerate sales cycles
• Leading Independent Research Firm Profiles Two Fortune 100 companies using Tact Sales Assistant
Read more

may 10

Tact Collaborates with Microsoft to Unlock Business and Customer Data Through Natural Conversation

Alliance brings Tact’s AI Assistant to Multiple Microsoft Products and Services
Read more

may 8

Tact Named a “Cool Vendor” in 2017 CRM Sales by Gartner

Leading analyst firm appoints the first commercial virtual digital sales assistant to new report
Read more

april 24

Tact Takes the Stage at Oracle’s Modern Customer Experience 17 event

Tact, the sales experience platform, today announced it will be presenting at the CX Sales General Session at Oracle’s Modern Customer Experience 17 event on April 25 -27 in Las Vegas, Nevada at the Mandalay Bay Convention Center. Tact will preview the upcoming integration of its conversational AI assistant with Oracle Sales Cloud. In addition, Tact has achieved a Silver level membership within the Oracle PartnerNetwork (OPN).
Read more

march 8

Tact Named on the Constellation ShortList™ for Sales Productivity for Q1 2017

Tact, the sales experience platform, today announced it was named to the Constellation ShortListTM for Sales Productivity for Q1 2017. With 52 percent of the Fortune 500 turning over since 2000, success requires a rethink around the core mission and business model of an organization. The companies included on the Constellation ShortList provide the key functionality and requirements for early adopters pursuing digital transformation initiatives...
Read more

january 31

Tact Brings its Conversational AI Assistant to the Slack Enterprise Grid

Tact, the sales experience platform, today announced its AI-powered smart assistant for salespeople is now available in messaging environments like the newly released Slack Enterprise Grid. Sales teams can now access their most critical tools -- Salesforce, LinkedIn, Zendesk and more – through natural touch, text and voice interfaces without ever having to leave the conversation...
Read more

2016 Releases

december 12

Tact Secures $15 Million Series B (PDF)

Tact, the sales experience platform, today announced the close of a new $15 million funding round.
Read more

march 24

Tactile Wins Gold Stevie® Award for Best Relationship Management Solution

Tactile, the leader in mobile sales productivity, today announced it has won a Gold Stevie® Award for Best Relationship Management Solution (new version) in the tenth annual Stevie Awards for Sales and Customer Service.
Read more

2015 Releases

december 1

WebEx Founder and Cloud Computing Pioneer Subrah Iyar Joins Tactile as Investor and Strategic Board Advisor

Company's flagship product Tact, the world's first mobile sales productivity suite, continues its rapid growth trajectory in the Salesforce ecosystem.
Read more

september 16

Tactile Revolutionizes the Daily Lives of Field Sales Professionals Through the Power of Mobile Sales Productivity

Tactile is releasing brand new products as part of its flagship Tact mobile app: Tact Hello, Tact Peek and Tact Go.
Read more

august 26

Tactile Wins Silver for Best New Enterprise Product of the Year in Best in Biz Awards 2015 International

Mobile sales productivity pioneer wins the only independent award judged by the media and analyst communities.
Read more

july 14

Tactile Announces the Availability of Tact Enterprise Manager on Salesforce AppExchange, the World's Leading Enterprise Apps Marketplace (PDF)

Tactile expands its enterprise-class capabilities by giving Salesforce Administrators management and control over their Tact mobile app deployments.
Read more

may 19

Tactile Releases Tact for Android and Tact for Desktop — Empowering Salespeople To Be More Productive Everywhere They Work (PDF)

Company expands its award-winning, mobile-first sales application beyond iOS, signs first enterprise deals, and triples its team.
Read more

march 5

Tactile Wins Gold Stevie Award® for Best New Relationship Management Solution

Tactile, the company on a mission to make the world a happier place to work, today announced it has won a Gold Stevie Award for Best New Relationship Management Solution in the 2015 Stevie Awards for Sales & Customer Service.
Read more

2014 Releases

october 10

Tactile Introduces Tact Premium, an Enterprise-Grade Mobile Command Center Designed to Make CRM Relevant to Salespeople

Led by former Salesforce.com and Siebel exec, Tactile is expanding its flagship product line with a new subscription-based offering that fully embeds Salesforce into a salesperson's daily communications and works both online and offline.
Read more

I think that’s a responsibility that I have, to push possibilities, to show people, this is the level that things could be at. I will be the leader of a company that ends up being worth billions of dollars, because I got the answers. I understand culture. I am the nucleus. I think that’s a responsibility that I have, to push possibilities, to show people, this is the level that things could be at.

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