Today, Amazon Web Services (AWS) announced Alexa for Business, bringing Amazon's intelligent assist into the office. This shouldn't be a surprise to TMC readers, but the impact of this announcement cannot be overstated within the unified communications and voice processing sectors... Read more
Today at AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com company (NASDAQ: AMZN), announced Alexa for Business, a new AWS service that provides every employee with an intelligent assistant to simplify their interactions with the technology around them at work... Read more
Today, Amazon announced Alexa for Business from Amazon Web Services. Alexa for Business is a service that makes it easy for organizations to use Alexa in the workplace. This opens up new opportunities for Alexa skill developers to build skills that help organizations and employees use Alexa to get more done in less time... Read more
Announcing More Personalized Skill Responses When Alexa Recognizes a Customer’s Voice (Developer Preview)
Today we are excited to announce that developers will soon be able to use the Alexa Skills Kit to build personalized responses when Alexa recognizes a customer’s voice. Alexa voice profiles already enable personalized customer experiences with Alexa when playing music, making calls, sending messages, and more... Read more
Tact.ai, provider of a sales experience platform, has expanded the Tact Sales Assistant and furthered its integration with LinkedIn, becoming the first omnichannel artificial intelligence-powered assistant on the LinkedIn Sales Navigator Application Platform... Read more
Combined, the 10 largest tech companies have acquired 50 AI companies in the last 5 years, targeting facial recognition startups, chatbots, chip makers, and more... Read more
Conversational UI cuts across the walled gardens of mobile and social to restore an open Web, but risks new vendor lock-in to restrict customer choice... Read more
Two takes on conversational computing and the limits of AI... Read more
Sales Navigator is an unique solution from LinkedIn that helps sellers to target the right buyers, understand key insights, and engage with personalized outreach. Sales Navigator has potential to become the top revenue generation service for LinkedIn. Today, LinkedIn announced a major update for Sales Navigator with several brand new features... Read more
Tact.ai CEO and Founder Chuck Ganapathi appears on DisrupTV... Read more
Ventana Research today announced the 10 winners of the 2017 Digital Innovation Awards. These awards, presented annually, identify the technologies that have the most striking impact in their respective markets... Read more
Add these sales apps to Slack so you can spend more time with your customers... Read more
Artificial intelligence (AI) has permeated the business world, and found its sweet spot in sales. Companies can use AI-embedded tools to automate administrative and other non-sales–related tasks, for example—freeing up salespeople to focus on enhancing their revenue-generating activities... Read more
The current renaissance in artificial intelligence is having a transformative effect in fields as diverse as transportation, healthcare, and advertising. Its underpinnings lie in advances in data-fueled machine learning’s ability to achieve state-of-the-art performance on all sorts of pattern-matching tasks. Innovations in deep learning, for instance, are helping tackle previously intractable problems, while everything from CRM platforms to the devices we use every day are becoming better at recognizing what we are trying to accomplish with them... Read more
For humans to survive the automation revolution, we need to double down on our humanity... Read more
B2B marketing and sales leaders must transform their sales forces to keep pace with digitally oriented buyers. By gleaning best practices from three global digital sales leaders at Cisco Systems, General Electric (GE), and IBM, we highlight key themes of their endeavors in this report. We also provide recommendations for how B2B firms of various shapes and sizes should move their sales forces forward... Read more
As the world of sales becomes more and more competitive, big brands and larger companies are continually on the lookout for new software and services that will enable them to get ahead of the crowd. We look at four of the most promising startups in the realm of mobile sales apps that are definitely worth keeping an eye on... Read more
Based on Amalgam Insights’ discussions with over two dozen enterprise application solutions over the past six weeks, we believe that a new generation of applications is starting to emerge. Machine Learning has led to the evolution of a new generation of platforms that are transforming expert productivity by providing insights through self-guided logic that improves over time... Read more
It’s easy to see sales technology as ‘done’. Salesforce happened. There was an explosion of cloud-based companies offering CRM-like features. Now the market is populated with lots of software products, many of which do roughly the same thing... Read more
An interview with Tact CEO Chuck Ganapathi on how the transition to AI-powered conversational apps will transform the enterprise apps landscape... Read more
Colleague Ilona Hansen and I are pleased to announce the newest Cool Vendors for the CRM Sales research practice... Read more
Combined with Microsoft Graph, Project Rome, and Bot Framework, the personal assistant technology looks to reinvent work across devices... Read more
Announcements at Build17 around Windows 10 Fall Creators edition show that Windows now takes second place to Azure and AI in the Microsoft firmament... Read more
As anyone who works in sales knows, advanced tools that make selling easier can be just as important as quality leads. Unfortunately, many modern sellers are asked to deliver results with rudimentary tools amounting to little more than a database and some web entry forms. Although the past several years have seen a renaissance in the use of data and machine learning in digital marketing and marketing automation, solutions that use machine learning to enhance the human side of selling have been largely absent... Read more
Welcome to our inaugural list of AI-powered Data-First business applications. It highlights 50 innovative, venture-backed startups in America that have set out to reinvent the $150BN-plus market for business applications using a powerful combination of data-centric strategies and artificial intelligence... Read more
Microsoft executives, led by CEO Satya Nadella, introduced a series of enhancements to the company's critical data and cloud services at the kickoff of its annual Build conference on Wednesday, demonstrating new ways to expand adoption of artificial intelligence, personal digital assistants and other innovations... Read more
Microsoft chief exectuive Satya Nadella has told the opening session of the company's Build conference that Windows 10 had reached 500 million monthly active devices... Read more
During its opening day Build 2017 keynote today, Microsoft announced new features for the Microsoft Teams developer platform, new capabilities for Microsoft Graph, and improved connectivity with Office partner solutions... Read more
Tact, the sales experience platform, today announced a collaboration with Microsoft to integrate its conversational AI-assistant with Microsoft Dynamics 365, Microsoft Office 365, Microsoft Teams, Microsoft Cortana, Microsoft Graph and Sentiment Analysis. The collaboration was announced during a keynote led by Microsoft's Head of Artificial Intelligence Research, Harry Shum, on Wed., May 10 at Microsoft Build 2017 in Seattle, WA... Read more
Microsoft announces new tools and services to help developers modernize existing apps and build more intelligent ones, on every platform, for every platform
Satya Nadella, Scott Guthrie and Harry Shum welcomed thousands of developers to Seattle for Build 2017 — Microsoft’s annual developer conference. During his opening keynote Nadella announced that Windows had reached 500 million Windows 10 monthly active devices and noted how — together — Windows, Microsoft Office and Microsoft Azure offer developers more than a billion opportunities to connect their innovations with Microsoft customers... Read more
Microsoft’s Build developer conference kicks off in downtown Seattle this morning, with a heavy focus on cloud technologies, and GeekWire is here to cover the latest news about Microsoft Azure, Windows, databases, artificial intelligence, developer tools and more... Read more
At its Build developer conference, Microsoft launched multiple AI-powered tools that will help developers enhance their own products and services. "AI is everywhere," proclaimed Microsoft CEO Satya Nadella from the stage as he elaborated on a changing landscape... Read more
The Cortana Skills Kit became publicly available today. That means developers can make voice apps for the intelligent assistant used by 145 million monthly active users, and an initial group of voice apps is also now available... Read more
A few years ago, it was hard to think of a commonly used technology tool that used AI. In a few years, it will be hard to imagine any technology that doesn’t tap into the power of AI... Read more
New report profiles one of the first commercially available virtual digital sales assistants... Read more
Enterprise companies comprise a $3.4 trillion market worldwide of which an increasingly larger share is being allocated to artificial intelligence technologies... Read more
These are the best-of-breed shortlist vendors who provide their application and services without bundling into another platform... Read more
These early- to mid-stage companies have raised rounds from investors such as First Round Capital, Starbucks, Salesforce Ventures, and Redpoint Ventures... Read more
Investors have poured over $6B into these startups offering sales tech solutions across CRM, sales enablement, communication, analytics, and more... Read more
Over the past decade, a new set of user-oriented enterprise applications has arrived to support a variety of business use cases across both horizontal use cases such as analytics and collaboration as well as departmental use cases such as finance and sales... Read more
Customer Relationship Management (CRM). Sounds like a self-help group for frustrated call center employees. Not quite. Rather, it’s a catch-all term for how companies manage customer interactions and data. It covers strategies involving everything from customer service to sales. Each incoming phone call or email may contain an overwhelming amount of data that a mere human in today’s hyper-competitive, tech-intensive environment can’t handle alone. Time to bring in some help with artificial intelligence... Read more
When you think of artificial intelligence (AI), do you imagine Will Smith battling humanoid robots? Well, think again…did you know that AI is already being applied in the Internet, helping you go about your daily life without drawing attention to itself... Read more
Slack, the $3.8 billion cloud-based team collaboration tool, has launched Slack Enterprise Grid, aimed at helping companies administer and connect multiple chat instances. Slack made the big announcement this week in San Francisco... Read more
Tact, the AI-driven sales tool that uses software smarts to simplify sales tasks, today announced integration with the newly announced Slack enterprise product, Slack Enterprise Grid... Read more
The combination of bots and voice-enabled natural language interfaces is about to transform the way end users interact with a broad spectrum of applications in 2017... Read more
On December 12, 2016, Tact announced a $15 million Series B funding round to support its AI-based sales assistant platform. In this report, Blue Hill explains how Tact’s embedded AI and user experience provide... Read more
Artificial intelligence (AI) had a coming out party of sorts in 2016. Even though it has been in development for decades, this year, with the perfect combination of cheap computing power and access to increasing amounts of data, it seems AI’s time has come... Read more
Every company loves CRM. Every sales rep hates it. Former Salesforce executive and current Tact CEO Chuck Ganapathi thinks the solution is a virtual personal assistant, driven by modern artificial intelligence... Read more
Customer Relationship Management (CRM) software was born with the best of intentions — to create a record of customer interactions. The problem, salespeople will tell you, is that it becomes a chore. Tact has been designed to add an intelligent layer to CRM — and today it got $15 million to make CRM easier to use... Read more
Salespeople today work from their mobile devices more than ever before, but most customer relationship management applications were built during the web era... Read more
Companies spend an enormous sum of money on sales automation and relationship management software, a category that could reach $51.5 billion in revenue by 2020, according to a forecast by Cowen and Co... Read more
Chatbots are automating cybersecurity operations and speeding up recruiting, and now companies are starting to employ them as part of their sales efforts... Read more
Today, Tact, a Redwood City, CA based company, announced the successful close of a $15 million series B round led by Upfront Ventures. The round also had participation from Microsoft Ventures, and existing investors Kevin Efrusy of Accel Partners and Satish Dharmaraj of Redpoint Ventures... Read more
I love that AppExchange is constantly growing with new apps. Although new apps may be flying under your radar, some are starting to generate significant momentum and buzz (not to mention terrific reviews) from our community. Spanning a wide range of categories, these 25 apps possess common attributes: they’re value packed and have a high customer rating... Read more
Our team attended last month’s Salesforce Dreamforce event in San Francisco. We visited each stand at the exhibition and collated the top tools, add-ons and Apps for Salesforce users... Read more
Since 2002, The Stevie Awards have recognized excellence both on an individual and organizational level. In the always competitive Sales & Customer Service group, past Stevies for Best Relationship Management Solution have gone to respected names like LexisNexis... Read more
At a time when most startups in India are switching to a mobile-first model, a clutch of firms in Silicon Valley and India have moved on to the next stage — an offline-first strategy... Read more
Salesforce, Microsoft, and a slew of other business software vendors announce cloud, customer relationship management, management, marketing, and sales solutions for enterprises... Read more
Tactile, provider of a mobile-first command center designed specifically for field salespeople, today unveiled three new products that empower salespeople while on the road... Read more
Think back to how and where you worked five years ago. Smart phones were already everywhere, yet business applications were still heavily relegated to the desktop. Today, mobile technology has not only become omnipresent in our personal lives, but it is also transforming the way we work, and developers are scrambling to meet this growing demand... Read more
There is an expectation for constant connectivity today. We’ve all experienced the frustration of not being able to access email on the subway or needing an urgent file on the road but being in a dead spot... Read more
Persistent rumors of an acquisition have been floating around Salesforce for weeks now. The market has twice halted trading of Salesforce's stock in the last two weeks — once on April 29 and again on Tuesday. This was necessary because the price spiked up dangerously fast on news that the cloud company was hearing buyout offers... Read more
Rumors around a Salesforce takeover are heating up. After a swirl of chatter last week about Oracle being a likely suitor for the company, the talk has now turned to Microsoft Relevant Products/Services as a possible buyer for the customer relationship management giant... Read more
You’re ready. You have a great idea, and you have reached a place in your career or life where starting your own company is the next step. Great! But before you start pitching your idea to potential investors, partners or employees there is vital step you can’t skip: How do you get your spouse and family to accept the risk, uncertainty and lifestyle that lies ahead as an entrepreneur... Read more
This is a very popular meme today in the Valley: If you talk to aspiring entrepreneurs in accelerators or earlier, it’s 'We want to be the Uber for something or the AirBnB for blank,' " says Chuck Ganapathi, the founder of Tactile, which makes software that helps salespeople do their jobs better... Read more
Last week, Salesforce.com reported some pretty stellar fourth quarter and fiscal year results along with a strong outlook for the coming year. The company continues to expand into new areas, bringing the “power of the cloud” to what will become new business units that will drive growth for the company... Read more
Every discussion on mobile-first development misses out on one of its most important and least understood characteristics: Mobile apps need to work offline... Read more
When you think of today's work environments, images of cubicles, copy rooms and water coolers may come to mind. Or, if you're in parts of the Silicon Valley, maybe they're more like ping-pong tables, well-stocked kitchens and fitness centers... Read more
Yes, this is another predictions post. But unlike years past, I’m going on record saying 2015 will actually be different: 2015 will be the year that enterprise mobility not only arrives, but flourishes... Read more
2015 will be the year of enterprise mobility. Sure, maybe you've heard this before, but 2014 paved the way with a huge shift towards user-led mobile enterprise apps which is finally moving the needle on enterprise mobile adoption... Read more
Forrester Research analysts have been talking about "modern applications," a term they more or less coined, for a couple of years now. One of the clearest definitions of a modern app comes from application development and delivery specialist Jeffrey S Hammond, who listed the qualities of a modern app in a 2013 blog post... Read more
With Tact Premium, "basically it is boom, boom, boom -- here is what you need to get on with your day," said Tactile founder and CEO Chuck Ganapathi. The reason the app is catching on is that the company deliberately designed it to mimic a sales rep's communication workflow. "We inverted the typical model and brought CRM into the communication workflow -- not vice versa," he said... Read more
Before the days of social media and sites like Yelp and Amazon, customers had to rely on vendor advertisements and personal recommendations from family and friends to get information about products. Today, a quick Google search will populate reviews, ratings and comments from consumers and media outlets from around the Web, offering you a wealth of data about not only the product itself but how well it works and any issues that others have run into when using it... Read more
Startup Tactile Inc., founded by former Salesforce executive Chuck Ganapathi, plans to use Dreamforce to introduce a paid premium version of Tact, an app that is designed to help salespeople handle many routine chores on smartphones. Though they work alongside Salesforce services, Mr. Ganapathi said companies like Tactile and Veeva also compete with parts of that company’s offerings in a “frenemy” relationship that’s becoming increasingly common in the market... Read more
For many field sales representatives, CRM is a burden. After a long day of selling, they have to enter information from the day's calls and appointments, culled from hastily scribbled notes, into their company's CRM system... Read more
Salesforce launched 15 years ago. With annual revenues expected at more than $5 billion this year, it is hard to remember those days when Salesforce was a scrappy start up, trying to sell enterprise customers on the benefits of the multi-tenant software-as-a-service model... Read more
Imagine spending more than a decade making products that you believed nobody liked using... Read more
Outside of tech circles, the word “hacker” conjures up an image of a nerdy kid scheming in his parents’ basement, or someone causing a national security crisis in the latest episode of “Scandal.”... Read more
The momentum behind targeting business apps at employees rather than their employers is building, according to startup Tactile's founder and CEO, Chuck Ganapathi... Read more
Tactile, a new enterprise company that wants to help workers bring together all their customer information into one app, has raised $11.2 million in Series A funding from Accel Partners and Redpoint Ventures... Read more
Tactile emerged from stealth mode with $11.2 million in funding and software that synchronizes business data, starting with customer relationship management data aimed at salespeople. The company’s Series A round comes from Accel Partners and Redpoint Ventures... Read more
Chuck Ganapathi, the executive behind Salesforce's popular Chatter software, is starting a company that takes aim at that company's core focus of managing business relationships... Read more
Tactile CEO Chuck Ganapathi, a former Salesforce executive, aims to simplify enterprise software the same way Dropbox and iCloud did for consumer storage... Read more
Tactile Inc. emerged from stealth mode with $11.2 million in funding and software that synchronizes business data, starting with customer relationship management data aimed at salespeople... Read more
Tact.ai, the sales experience platform for the intelligent edge, today announced release of the Tact Sales Assistant Skill for Amazon Alexa. Selected as a launch partner for Alexa for Business, the Tact Skill unlocks a conversational and bidirectional interface into the tools that salespeople use every day such as Salesforce, LinkedIn and Microsoft Exchange...
Tact.ai Accelerates Sales Transformation at Fortune 500 Customers by Bringing CRM to the Intelligent Edge
• First omnichannel AI-powered assistant for sales teams named 2017 Digital Innovation Award Winner by Ventana Research
• Single pane of glass for sellers adds new LinkedIn Sales Navigator Application Platform integration to accelerate sales cycles
• Leading Independent Research Firm Profiles Two Fortune 100 companies using Tact Sales Assistant
Alliance brings Tact’s AI Assistant to Multiple Microsoft Products and Services
Leading analyst firm appoints the first commercial virtual digital sales assistant to new report
Tact, the sales experience platform, today announced it will be presenting at the CX Sales General Session at Oracle’s Modern Customer Experience 17 event on April 25 -27 in Las Vegas, Nevada at the Mandalay Bay Convention Center. Tact will preview the upcoming integration of its conversational AI assistant with Oracle Sales Cloud. In addition, Tact has achieved a Silver level membership within the Oracle PartnerNetwork (OPN).
Tact, the sales experience platform, today announced it was named to the Constellation ShortListTM for Sales Productivity for Q1 2017. With 52 percent of the Fortune 500 turning over since 2000, success requires a rethink around the core mission and business model of an organization. The companies included on the Constellation ShortList provide the key functionality and requirements for early adopters pursuing digital transformation initiatives...
Tact, the sales experience platform, today announced its AI-powered smart assistant for salespeople is now available in messaging environments like the newly released Slack Enterprise Grid. Sales teams can now access their most critical tools -- Salesforce, LinkedIn, Zendesk and more – through natural touch, text and voice interfaces without ever having to leave the conversation...
Tact, the sales experience platform, today announced the close of a new $15 million funding round.
Tactile, the leader in mobile sales productivity, today announced it has won a Gold Stevie® Award for Best Relationship Management Solution (new version) in the tenth annual Stevie Awards for Sales and Customer Service.
WebEx Founder and Cloud Computing Pioneer Subrah Iyar Joins Tactile as Investor and Strategic Board Advisor
Company's flagship product Tact, the world's first mobile sales productivity suite, continues its rapid growth trajectory in the Salesforce ecosystem.
Tactile Revolutionizes the Daily Lives of Field Sales Professionals Through the Power of Mobile Sales Productivity
Tactile is releasing brand new products as part of its flagship Tact mobile app: Tact Hello, Tact Peek and Tact Go.
Tactile Wins Silver for Best New Enterprise Product of the Year in Best in Biz Awards 2015 International
Mobile sales productivity pioneer wins the only independent award judged by the media and analyst communities.
Tactile Announces the Availability of Tact Enterprise Manager on Salesforce AppExchange, the World's Leading Enterprise Apps Marketplace (PDF)
Tactile expands its enterprise-class capabilities by giving Salesforce Administrators management and control over their Tact mobile app deployments.
Tactile Releases Tact for Android and Tact for Desktop — Empowering Salespeople To Be More Productive Everywhere They Work (PDF)
Company expands its award-winning, mobile-first sales application beyond iOS, signs first enterprise deals, and triples its team.
Tactile, the company on a mission to make the world a happier place to work, today announced it has won a Gold Stevie Award for Best New Relationship Management Solution in the 2015 Stevie Awards for Sales & Customer Service.
Tactile Introduces Tact Premium, an Enterprise-Grade Mobile Command Center Designed to Make CRM Relevant to Salespeople
Led by former Salesforce.com and Siebel exec, Tactile is expanding its flagship product line with a new subscription-based offering that fully embeds Salesforce into a salesperson's daily communications and works both online and offline.
I think that’s a responsibility that I have, to push possibilities, to show people, this is the level that things could be at. I will be the leader of a company that ends up being worth billions of dollars, because I got the answers. I understand culture. I am the nucleus. I think that’s a responsibility that I have, to push possibilities, to show people, this is the level that things could be at.